Services

Absolutely! tailoring service with minimal charge, providing a custom fit tailored just for you.

Opt for peace of mind with our protection service—reliable safeguarding for your valuable shipments.

Iran, Turkey, Afghanistan, Central African Republic, Dr Congo, Iraq, Libya, Somalia, Syria, Ukraine, and Yemen.

Countries in which the customers need to hire a broker to clear the customs are: China, Bangladesh, South Africa, Mexico, Brazil, Japan, Taiwan, African countries.

YES, we do ship medicines as separate parcel only if prescription letter by authorized doctors and limited to Maximum 2kg/person.

No, we cannot ship USED items. We can only ship new items having payment proof or purchase receipt. Homemade food is an exception.

No, KUCHIKU cannot ship as GIFT/SAMPLE. We will be shipping packages as a COMMERCIAL shipment.

A seller invoice, or payment receipt, is a document that shows the price you paid for merchandise you have purchased. The document may also contain other information, including the name and address of the sellers. Many sellers automatically include a seller invoice with your package, and some may email you an electronic seller invoice. Please keep a record of your seller invoices so you can provide them to KUCHIKU (if needed) or your customs office (if required) for export or import purposes.
Customs requires the purchase value of all imported products. As soon as we receive your items at our warehouse, we will safely store them in your Locker and you will be notified. You will need to add the purchase value at this point. The item can be processed further only after this value is entered.
Special note about gift items: If your package arrives with a gift receipt rather than a complete seller invoice, you will be asked to provide additional information before we can export your purchases.

In case you have ordered some items which unfortunately cannot be exported out of India if you we arrange return from warehouse with additional fees, and if for some reason you cannot/don’t wish to return it back to the seller, then you can choose to abandon/donate your parcel for no additional cost. You can ping us on WhatsApp with your instructions.

KUCHIKU cannot export any food items that are perishable (require refrigeration), labelled in a foreign language, or restricted for export by the Indian Food and Drug Administration. We also suggest that you contact your local customs office to inquire if food can be imported to your country, as it is often restricted. KUCHIKU exports food items that are branded and are non-perishable. If the food has arrived from your home and is not branded, then there will be a special package handling fee. The compliance review for the same will usually take less than 24 hours, however, it may take up to 72 hours for your package to be available to ship.

Unbranded food like home cooked pickles, chutney, sweets, snacks, etc. food items that do not have expiry, ingredient info, manufacturing label etc., will be repacked & re-labelled to international standards in sealed covers. For the sanity purpose we wear gloves and maintain clean environment so that no harm is done to your food items during repacking.

The cost of a shipment can be affected by the amount of space that it occupies on an aircraft, rather than the actual weight. Hence, Final Chargeable weight will be either volumetric weight of the box or actual gross weight, whichever is greater. More details here Calculate Postage (indiapost.gov.in)

If you’re sending multiple packages, calculate each weight separately and this is the ‘total chargeable weight’. The chargeable weight is always the greater of the actual or volumetric weight.

Most countries require import duties at the time when you receive your parcel depending on the laws of the receiving country. But some countries have a duty-free concession where goods below a certain value can be imported without duty and/or tax. The import duties are on the higher side for the following countries: UK, European Countries, Thailand, Nepal, Bhutan, Bangladesh, Sri Lanka and Indonesia.

Indian post is our international logistics partner and deliver to over 220 countries worldwide. Import regulations vary from country to country and it is important you know the guidelines pertaining to your home country before import.

The shipping rates displayed in the website are inclusive of all the taxes within India such as GST, Fuel Surcharge etc. In some cases, special packing charges will need to be added for homemade food/fragile items/semi liquids etc. and will be added on case-by-case basis.

The import laws of countries vary and you may have to pay import duty/VAT/customs as per the laws of your receiving country, at the time of delivery which is collected by the carrier that delivers your shipment. In some cases, carriers may also charge a brokerage fee/storage fee to clear your package through local customs. These fees vary, and are not paid by KUCHIKU. Please contact your local customs office for more information on duties or import fees or VAT or import taxes.

In some cases, where you feel the customs/duties/import/admin charges levied by your home country (while receiving the package) is higher than the product cost and you wish to not pay the duties, then you have following options –

1. Do not accept the package and raise a dispute ticket with your local Post office customer care indicating the duties levied are huge. If you wish you can further challenge the duties amount levied by producing the purchase receipts of your items in the shipment. It is up to the discretion of the customs officer to agree or disagree to your request.

2. You can request to send the shipment back to your locker address in India, in which case, international return shipment charges, import duties in India, any storage charges at airport, any admin fees etc. will be applied to you

3. Discard or abandon the package – in which case the home country customs will donate or trash your package.

Feel free to ping us on WhatsApp for more details.

KUCHIKU can help with checking the eligibility of your items before shipping internationally. However, in some unfortunate situations, if the item is not allowed entry into your home country, then you have 2 options –

1. You can request to send the shipment back to KUCHIKU locker address in India, in which case, international return shipment charges, import duties in India, any storage charges at airport, any admin fees etc. will be applied to customer.

2. Discard or abandon the package – in which case the home country customs will donate or trash your package for free of cost.

In above circumstances it is customer’s/consignee’s responsibility and KUCHIKU is not responsible to provide shipment/service refunds if the package comes back due to non-eligibility. WhatsApp for more details.

Duties, import taxes and VAT are calculated as a percentage of the customs declared value of the goods.

The valuation of the cost is based on the complete shipping value, including:

• The price of the imported goods
• The cost of freight
• Insurance

The imports are also subject to sales taxes. Any duties, admin fees and taxes on your international shipment will be billed directly to you by the global carrier.

All your shipments will have limited liability cover provided by Indian post. You can purchase additional insurance at the time of shipping your parcel. Insurance covers loss or theft or damage to the items in your shipment. Claims can be filed for the declared value plus international shipping costs, if applicable. Insurance does NOT cover import duties and taxes, domestic shipping costs or damage to the box/packaging.

KUCHIKU can help with checking the eligibility of your items before shipping internationally. However, in some unfortunate situations, if the item is not allowed entry into your home country, then you have 2 options –

1. You can request to send the shipment back to KUCHIKU locker address in India, in which case, international return shipment charges, import duties in India, any storage charges at airport, any admin fees etc. will be applied to you

2. Discard or abandon the package – in which case the home country customs will donate or trash your package for free of cost.

In above circumstances it is customer’s/consignee’s responsibility and KUCHIKU is not responsible to provide shipment/service refunds if the package comes back due to non-eligibility. We will guide you before shipping the item, but countries change regulations often and it is hard to keep track of even at DHL level, hence we strongly recommend reading what is allowed shipping to your country. Feel free to ping us on WhatsApp for more details.

No, we will not be able to ship perfumes as they come under flammable items list.

Prohibited goods are those which cannot be exported. Example: Explosives, Cash, Bullion, Ivory, Ammunition, Illegal goods etc. Restricted commodities are those can be acceptable with certain documents required for carriage such as Antiques & work of art, Stamps, Toy guns, Cigarettes, Perishable items, Dry ICE, Biological samples etc.

Dangerous goods/hazardous materials are items that require special handling, additional packaging and labelling to be transported internationally.

These items may or may not be allowed to ship to your country. Shipping dangerous goods is country-specific. Even if your country allows the import of an item, the carrier may not be licensed to handle and transport dangerous goods.

Items considered to be dangerous goods include: flammable items or items under pressure (e.g., hairspray, spray paint, lighters, nail polish and perfume). Dangerous goods items will incur a Special Package Clearance Fee and may be required to ship separately from non-dangerous goods items, and may take additional time (10-20 days) to reach your doorstep.

Yes. KUCHIKU lets you export liquid/semi liquid items as long as they are not restricted in the receiving country or fall under the prohibited category of items. This will attract an additional Special Package Handling. Please note that liquids/semi liquids will have to be shipped separately from other items, and may take additional time (10-20 days) to reach your doorstep.

Agarbatti’s comes under flammable items list and we will not be able to ship.

We can ship mobile phone as long as it adheres to following:

1. Brand new

2. Battery wh < 100

3. Value < INR 25,000 (for greater values shipment needs to go in commercial mode and clearance charges of INR 4000 will be applied)

We need to know the following to let you know whether we can ship mobile or not. Please share the following details to support@KUCHIKU.com

1. Battery Type (inbuilt or separate)

2. Exact mobile you want to ship. (please share a link)

3. Quantity you want to ship

Please note there will be electronic items handling charge of INR 1000 on top of the shipping charges and we have to drain the battery before we ship.

Pickup Service is just a convenient service that KUCHIKU provide to its customers. KUCHIKU uses third party courier service for picking up your packages within India. We do not take any responsibility until your package comes to the warehouse.

As we use third party courier services to get the courier, there could be pickup delays and delays during transits. KUCHIKU do not have any control in expediting the pickup. We can only trace your package by going through third party courier’s customer service and summon to expedite.

Under no circumstances KUCHIKU can be held responsible for delays incurred by third party courier services.

We leverage existing third-party courier infrastructure to arrange domestic pickup from anywhere in India. Once you submit a pickup request, we will arrange pickup in the next 24-60 hours. At times if pickup is from remote village or town, it might take even longer than this for the actual pickup to happen. Once picked-up it takes 5-8 days (post Covid-19) for your package to arrive at the KUCHIKU Warehouse.

Yes! Kindly do basic packing of the box so that it can reach safely to our warehouse. Any fragile items have to be bubble wrapped. Box have to be marked. It is customer’s or sender’s responsibility to ensure proper packing is done to the box and box is correctly marked as FRAGILE with prints properly pasted on the box. Please do share list of items and overall weightage of the parcel.

The third-party pickup boy will only pick up the box and may or may not be aware of the contents in the box. If the outer packing is not tampered and internal contents are damaged, then no refunds are processed by the third-party courier service.

Once it reaches KUCHIKU International Processing Warehouse, we will open the package, inspect items, share inspection results with you, after getting approval from you we will re-pack to international standards, do customs paperwork, send you final shipment invoice and then post payment ship it internationally.

You can opt to courier it domestically within India for an applicable fee or you can choose to donate or dispose it.

Every package will be routed via Bangalore International processing warehouse, hence please note below timelines: 1. From anywhere in India to Bangalore International Processing Warehouse – 5-8 days 2. From Bangalore International Processing Warehouse to your home Worldwide – Varies based on courier type chosen and destination country DHL – 3-7 days FedEx – 5-10 days Atlantic – 7-12 days India Post – 15-20 days Operations Timelines as indicated in Terms & Conditions.

Domestic Courier charges from anywhere in India to Bangalore Warehouse, please check at Courier Charges & Shipping Cost Rate Calculator need to be paid by customer.

In case of any damage/lost/theft to your domestic package pickup shipment then third-party domestic courier company’s limited liability insurance gets applied. Usually, up to Rs.5000 or product value whichever is lower is refunded. If the outer packaging is not tampered and there is damage to your internal items in the domestic shipment, then the third-party courier service does not provide refunds. It is your responsibility to pack items properly, fragile items have to be wrapped properly and ensure items reach your warehouse Locker address in a safe manner. Third party courier service will refund if the outer packaging is tampered, package is lost or theft occurs.

Our third-party domestic courier service may or may not and we can try to request them to print Shipping label only under emergency circumstances like old parents, sick or no access to printer. You can make a request and see if we can get it printed. On the day of pickup, we will receive a call from the pickup boy and only then we will be able to communicate with him about printing the label. If the pickup guy agrees it will be done, else it won’t be done.

No, pickups can happen only Mon-Fri 9am-8pm India time.

Once it reaches International Processing Warehouse, we will open the package, security inspect the items, eligibility inspect items, share inspection results with you, after getting approval from you we will re-pack to international standards, do customs paperwork, send you final shipment invoice and then post payment ship it internationally. Hence it needs to be routed via Warehouse.

A maximum of up to Rs.5000 or individual product cost whichever is lower will be refunded by the Third-Party Courier Company if your package is lost, stolen or damaged during domestic transit to Locker address. For damages, if the outer packing is not tampered and internal contents are damaged, then no refunds are processed by the courier service, as it is the responsibility of the sender to pack items properly and then had it over to the pickup boy.

KUCHIKU is not responsible for any refunds in this case, rest assured we will definitely facilitate your refunds with the third-party courier service.