www.kuchiku-shopaholic.com offers shopping assistance, shipping, parcel forwarding services along with package consolidation and customization services from India to other countries throughout the world.
When you sign up for an account, you will receive an Indian Address where you can receive your packages. When kuchiku receives a package addressed to you, we will notify you and post the package on kuchiku Account dash board. After you’ve utilized the services available with your new account and selected your shipper, we will send the package on to your address in your home country in accordance with your instructions.
You pay as you use our services like Additional Photos, Return Service, Extended Storage after 20 days, Consolidation and customization. Shipping charges are based on the Shipper you have selected to ship your parcel. We facilitate returns of your purchased items domestically within India contingent upon seller’s return policy.
You agree not to use the Site or the Services to:
You may not (and shall not allow any third party to) copy, modify, create a derivative work of, reverse engineer, reverse assemble or otherwise attempt to discover any source code, sell, assign, sub license, grant a security interest in or otherwise transfer any right in the Services or the Site, or remove or obscure the copyright notice or other notices displayed on the Site. Except as provided above, you may not reproduce, print, cache, store or distribute content retrieved from the Site in any way, for any commercial use without the prior written permission of kuchiku.
All content available on kuchiku-shopaholic.com, including site design, text, graphics, interfaces and the selection of arrangements thereof is copyrighted by kuchiku, with all rights reserved, or is the property of kuchiku or third parties protected by intellectual property rights.
If you believe content on kuchiku-shopaholic.com infringes your copyright, you should send notice of copyright infringement to kuchiku.
The notice should be emailed to info@kuchiku-shopaholic.com
Upon receipt of notice, kuchiku-shopaholic.com will take whatever action, in its sole discretion, it deems appropriate, including removal of the challenged content from kuchiku-shopaholic.com.
kuchiku is continually working to prevent any type of fraudulent activity. We leverage third party tools to prevent payment fraud, various industry standards to protect your account information and may, at any time, update our methods and tools. We also require that all items you send to our facilities have been purchased by you and paid for in full. If we are notified that fraudulent activity has been detected in any fashion, we reserve the right to refuse shipment until such time the seller has verified the transaction or as we otherwise determine in our sole discretion. Please send any suspected fraud inquiries to info@kuchiku-shopaholic.com
When your registration is complete, you may access your individual kuchiku Account and other secure areas of kuchiku-shopaholic.com using a password. You are responsible for safeguarding the password. You agree not to disclose your password to any third party. You agree to take sole responsibility for any activities or actions under your password, whether or not you have authorized such activities or actions. You will immediately notify kuchiku-shopaholic.com of any unauthorized use of your password.
After registering an account with kuchiku, you may be asked to submit various forms of identification, as set forth on kuchiku Account Page. These forms of identification may include a driver’s license, passport, and utility bills.
Most kuchiku customers use our services for packages only and not for forwarding of letters and magazines. You need to raise a special request if you need us to forward letters and magazines. We will not forward government issued IDs, credit cards, gift cards, sim cards etc.
Each package sent to kuchiku must be addressed correctly. Your correct name and kuchiku Locker number must be written on each package. If a package arrives with an incorrect or incomplete address (for example missing Locker number or an unknown or misspelled name), kuchiku will try to determine whom it belongs to. If kuchiku is able to determine the owner of the package, it will be entered into the correct suite. If the owner cannot be determined the package will be disposed of at the sole discretion of kuchiku.
kuchiku will store your packages in our warehouse for up to 20 days for without charge while we wait to receive all of the required fees and any additional packages that are to be consolidated. However, if your package needs to be stored in our warehouse for more than the above period you may opt to extend the storage time for a fee or the parcel may be considered abandoned.
kuchiku will dispose of any abandoned/unclaimed packages.
We are not able to refuse receipt of packages from carriers. Packages can be returned to vendors after they are processed into your account via Return Request which is free of charge.
Oversized packages are any package over the size or weight limits set forth in the by the specified carrier. Oversized packages are required to be divided, reduced, disposed of or returned to the sender if such packages are beyond the limits of the specified carrier. Maximum piece weight should not exceed 70kg and maximum dimensions should not exceed 120cm x 80cm x 80cm. Recommended piece weight 25Kg per parcel.
Upon your request, kuchiku will open and photograph the contents of a package, allowing you to confirm the merchandise is correct and in good condition before requesting Return Service.
kuchiku can assist you to purchase products from any offline or online store in India. However, we are not responsible for quality of the goods, warranties, delivery issues, back up orders, etc. kuchiku is not responsible if the purchase cannot be made for any reason.
Full refund will be given if order is cancelled by the vendor (for example if product is not available) or if we don’t receive products from the vendor. Cancellations after placing the order is not possible however packages can be returned to vendors after they are processed into your account via Return Request with additional of INR 100 fee for each parcel.
kuchiku is not responsible for any lost packages or lost items in the package.
You warrant that each Shipment is properly described along with all relevant documents, acceptable for transport by us, and properly marked, addressed (including postal code), and packed to ensure safe transportation with ordinary care in handling. You are responsible for and shall indemnify us against all charges and possible surcharges and assessments including fees related to our prepayment of the same, governmental penalties and fines, taxes, and our lawyers’ fees and legal costs, related to this Shipment. You shall not book / handover or allow to be handed over any Shipment which is banned, restricted, illegal, prohibited, stolen, infringing of any third-party rights, hazardous or dangerous or in breach of any tax laws.
Our maximum liability for the damage, loss, theft or misappropriation of any Shipment during the transit period shall be INR 5,000 or the actual aggregate value of the product, whichever is lower.
We will share a tailoring agreement with customers once requirements are finalized. It is the customer’s responsibility to ensure all measurements are accurate, design is accurate and all specifications in the tailoring agreement are accurate and as desired. Customers understand and acknowledge that this is a convenience remote tailoring service and sometimes the fit may not be as perfect as you would get in an in-person tailor service. If the output of the tailored service is not as per the provided input specification as per tailoring agreement, then claims can be raised and accordingly the issue will be evaluated on a case by case and refund amount is determined.
Tailoring and customization services are very subjective and there is no right or wrong, correct or incorrect, good or bad. We use average priced tailors to suit everyone’s needs and be cost effective. There could be difference in the outcome by our tailor vs any other expensive designer tailors in the market. Please note, what looks good for our eyes might not look nice in your eyes. Since tailoring is all about perception. If the blouse is stitched as per design and contract, and if there is no visible damage to the cloth or the item, no refunds will be provided. Our tailors try to match the quality/pattern/design provided by you in the reference pictures, but there is no guarantee that you will like it. We try our level best to make you happy. You may or may not like it, but if the item is stitched as per design specifications and contract, then no refunds will be provided. Hope you understand our side of the story. Sometimes, tailors miss the original request in the contract, and make mistakes, they dont stick to original design, in which case, we will send the item back to tailor and get it fixed to match original design. If the tailor is able to match original design or the revised design as per customer’s provided reference picture, then we will not provide refund. If the design is not matching the spec, then we will evaluate case by cases. Please note, under no circumstance full refund will be provided, since the item is already tailored and labor efforts are already put in to get this item tailored. We have introduced this convenient service so that you can get what you want from India, but we do not guarantee the outcome of the item will be designer like. We will definitely try to achieve perfection. Please go through these tailoring guidelines before using our tailoring service.
We are here to serve all your shopping needs from India.
Medicines from India can only be purchased or facilitated only if there is proper prescription and identity proofs. If a prescription is outdated then a new revised prescription has to be procured by the customer without which medicines will not be shopped & shipped.
Medicines from India can only be purchased or facilitated only if there is proper prescription and identity proofs. If a prescription is outdated then a new revised prescription has to be procured by the customer without which medicines will not be shopped & shipped.
Customer is responsible for confirming and verifying the right quantity and right specification of the medicine as shown in the final medicine shipment agreement.
The customer is responsible for determining and following the regulations for their shipments, including all customs requirements of the destination country. kuchiku does not guarantee delivery of packages that do not comply with Indian export regulations or the import regulations of the country to which they are sent. You are responsible for the accuracy of all customs declarations and documentation and for all customs duties in the destination country. Any such duties or charges are in addition to the fees earned by kuchiku for its package forwarding service. You acknowledge that you have a duty to and are solely liable for providing all information required by the laws of the country that is the final destination of your package and the laws and regulations of India.
kuchiku will act as an agent of the customer for export purposes by receiving & handling the customer’s products, which will be sorted, consolidated (if requested), re-packed (if requested), stored and exported. kuchiku will arrange for export to customer’s specified international address by an unaffiliated service provider, which acts as the freight forwarder and/or carrier for the shipment. kuchiku does not act as an indirect air carrier of property, but rather acts as an agent of the shipper (i.e., customer). kuchiku team will open all packages upon arrival at our facility. As a customer, kuchiku will be granted authorization to act as a customer’s agent. kuchiku will provide any of the following services to customers: preparation of shipping documents, preparation of any certificates of origin and preparation of an airway bill or other documents required for exporting item(s) to the customer. The customer acknowledges that he/she has a duty to – and is solely liable for – accurately providing all information required by Indian laws and regulations.
Customers will be held responsible for providing correct product category, product description, number of units and total invoice of exported products. If needed, the customer is obligated to send kuchiku a commercial invoice for custom clearance purposes.
kuchiku uses reputed couriers like DHL, FEDEX, INDIA POST and other similar couriers based on service availability. kuchiku is not responsible for the actual shipping service. All terms and conditions of the above-mentioned shipping companies apply to you. You are responsible for assuring that the shipping of your package is not restricted by its contents, size or volume. We strongly recommend reading their terms and conditions before shipping.
By accepting our Terms and Conditions you accept our shipping partners Terms and Conditions as well. You authorize kuchiku to open packages if there is a suspicion about the content of the package (illegal goods) or any practical reason.
Any problems associated with a received package must be reported within 15 days of delivery with a package opening video. Customers are required to take a package opening video when they receive packages at the doorstep worldwide.
Shipping costs are based on the weight and dimensions of Customer’s shipments. These costs will be charged according to the actual weight or dimensional weight (whichever is greater). Dimensional weight will be calculated according to unaffiliated freight forwarder’s terms.
The Customer is responsible for customs/ duties/ charges and will not hold kuchiku against any of the associated charges and/or delays arising due to customs clearance.
The Customer could be charged for the extra weight and additional processing charges occurring due to change in dimensions/weight declared and also the shipments could be stopped due to discrepancy in dimensions specified.
kuchiku is not responsible for shipment held for any reason beyond our control like government agencies, natural calamities or unforeseen events.
The Customer also agrees not to ship any prohibited items listed below and is solely responsible for the consequences arising out of it if sent.
Return shipment charges and also possible custom charges will be borne by the Customer. Claims on Shipment would be entertained only upon insurance of the packages. kuchiku is not liable for any delays caused during transporting a shipment.
Accounts with inactivity of greater than 1 year will be deemed dormant or abandoned. Account balances for dormant or abandoned accounts will be forfeited and your account closed. You may have your account balance refunded at any time prior to 1 years of inactivity.
Customer is responsible for reviewing all charges from kuchiku. Any suspected discrepancies in billing must be reported to kuchiku within 15 days of the billing date. After 15 days, no charges are refundable.
You agree to comply with all laws and regulations applicable to your access and use of kuchiku-shopaholic.com. You may not harvest personal data (including email addresses) from kuchiku-shopaholic.com, and specifically you may not use email addresses displayed on our sites to ask users to join or contribute to your services. We have the right to investigate and prosecute violations of any of the above to the fullest extent of the law. We may involve and cooperate with law enforcement authorities in prosecuting users who violate the terms of this Agreement. You acknowledge that kuchiku has no obligation to monitor your access to or use of kuchiku-shopaholic.com, but has the right to do so for the purpose of operating kuchiku-shopaholic.com, to ensure your compliance with this Agreement, or to comply with applicable law or the order or requirement of a court, administrative agency or other governmental body. Unless we explicitly agree otherwise in writing, you may not use any automated means to access kuchiku-shopaholic.com or collect information from it.
kuchiku’s total responsibility to Customer for shipped packages shall not exceed the amount of our service fees (excluding actual shipping fees).
Customers shall indemnify and hold kuchiku harmless from any and all claims, including legal fees incurred in defending against said claims, from third parties arising out of the transmission of the package sent by customer through kuchiku.
kuchiku shall not be responsible for any damage from an error or omission caused by you providing false or incorrect information or for failing to provide all necessary information.
You are responsible for confirming that the package and the contents of the package that arrived in our warehouse is what you ordered from the merchant. kuchiku provides photos of outside of each incoming package so you can ascertain if the correct package is received and whether or not the address and tracking number are accurate. In the event of a shipping error, you agree to immediately notify kuchiku so that the error can be corrected.
In the case of a lost or damaged package please access your account to file a claim. False claims will be charged a minimum INR 1000 plus kuchiku’s investigation expenses. All claims for lost or damaged packages must be reported to kuchiku within 15 days otherwise they will be automatically denied. Customers are advised to take package opening video when the package arrives at their doorstep. Packages are insured by combination of carrier shipping insurance and kuchiku’s private insurance. Insurance for packages lost in the warehouse or lost during shipping will be valued based on the completed product value in the dashboard. You may be asked to submit additional information detailing item contents and/or value of the merchandise during the claims process. In case of any missing items in the package, we will refund either product cost or maximum of up to Rs.5000 whichever is lower. You can opt for Shipment Protection offered by our delivery partner that covers damages and lost packages during transit.
kuchiku-shopaholic.com will not be held accountable if item(s) are stolen or taken from Customer’s doorstep by someone other than Customer or affiliated persons. kuchiku-shopaholic.com will not be held responsible if a local courier drops off an item(s) at the wrong address.
Sometimes kuchiku needs more time to locate your package in our warehouse. kuchiku cannot offer any additional compensation for the delay in locating and process of your package. If we send a package to an address not listed on your account, we will do everything we can to get the package to the correct address. We will cover the cost of shipping and handling, but we will not compensate for delays or inconvenience. If we cannot get a package to the correct person we will compensate for the content, our fees and postage.
You agree that kuchiku, in its sole discretion, may terminate your access to any of the Services, and/or remove, discard or modify any content within the Services, for any reason, including, without limitation, for lack of use or if kuchiku believes that you have violated or acted inconsistently with the letter or spirit of this Agreement. You agree that any termination of your access to the Services may be affected without prior notice, and acknowledge and agree that kuchiku may immediately deactivate or delete your account and all related information and files in your account and/or bar any further access to such files or the Services. If you use the Site in violation of this Agreement, kuchiku may, in its sole discretion, retain all data collected from your use of the Site. Further, you agree that kuchiku shall not be liable to you or any third party for the discontinuation or termination of your access to the Services, or collection of information notwithstanding in the case of your violation of this Agreement, even if advised of a claim for damages. If kuchiku terminates your license to access the Services, your obligations under this Agreement, including, without limitation, your obligation to indemnify and hold kuchiku harmless and your agreement that any claims you have against kuchiku will be barred after one year from the date they accrue, will survive such termination.
You can cancel your account at any time by contacting Customer Support. We can cancel your account or otherwise refuse service to you at any time for any reason (including repeat infringement).
Restricted Countries:
The Shipment Insurance program can provide coverage for international shipments from the time they are loaded onto or off of an international flight in Iraq or Afghanistan. However, domestic or inland transit coverage within Iraq and/or Afghanistan is not automatically covered, but may be obtained on a case-by-case basis.
kuchiku will make every reasonable effort to deliver the Shipment according to kuchiku’s regular delivery schedules, but these schedules are not binding and do not form part of the contract. kuchiku is not liable for any damages or loss caused by delay.
One of the conveniences kuchiku provides to its customers is facilitating returns on behalf of its customers. kuchiku will only be a facilitator of returns on behalf of its customers and does not control Seller’s return policy terms and refunds.
kuchiku can help with facilitation of returns only for goods that have not been shipped to the Customer address. If the customer wishes to return the product after it is delivered to his preferred address, the customer will have to send the product back to kuchiku address at customer’s expense. kuchiku can further help return the item only if a return is supported by the seller.
NOTE: Products purchased from our own product brand i.e. “Salara” then return and exchange window will be 15 Days from the time of order delivery and there will be no service charges for return and exchange.
We are open to provide customized orders.
There are two ways in which kuchiku Customer can choose to transact in case of refunds from Sellers –
kuchiku holds the refund amount for Customer and applies it towards other Customer purchase needs, shipping costs and/or kuchiku service fees. Any remaining money thereafter will be refunded to the Customer. This will help minimize foreign transaction fees (based on payment method) and exchange rate fee for the Customer.
The following costs will be applied on the remainder of the refund:
The following costs cannot be refunded:
NOTE: Products purchased from our own product brand i.e. “Salara” then
For payments made via Credit card, Debit card, Net Banking, or Wallet you will receive refund into the source account within 7-10 days from the time of returned items reached to our ware house and also met all required conditions i.e. open video, original invoice and condition of the products.
In the event that you have a dispute with one or more users (including merchants and service professionals) of kuchiku-shopaholic.com, you, on behalf of yourself (and any of your officers, directors, employees, agents, predecessors, successors and assigns), hereby irrevocably release and discharge kuchiku, our officers, directors, employees, attorneys, predecessors, successors, assigns and agents from, against and in respect of all past, present and future claims, rights, actions, causes of action, suits, indemnification obligations, losses, liabilities, matters, issues, cost and expenses, of any kind or nature whatsoever, including without limitation court costs and lawyers’ fees, whether known or unknown, concealed or hidden, fixed or contingent, suspected or unsuspected, in law or in equity, concerning, related to or arising out of any such disputes.
You agree not take any legal action against us that relates to or arises out of any of our websites without first (a) sending us, via registered mail or national overnight courier service, a detailed written description of the facts and law out of which your claim arises; and (b) negotiating with us, in good faith, for not less 30 days, toward resolution of the dispute. All correspondence concerning such disputes must be sent to info@kuchiku-shopaholic.com, or such other designee as kuchiku may identify from time to time. The Website Terms shall be governed by and construed in accordance with Indian law. Disputes arising in connection with these Website Terms (including non-contractual disputes) shall be subject to the exclusive jurisdiction of the courts of Bangalore, Karnataka (India). All dealings, correspondence and contacts between us shall be made or conducted in the English language.
This Agreement, and our Privacy Policy (which is incorporated herein by reference) constitute the entire Agreement and supersede any other Agreements or understandings (oral or written) between you and us with respect to their subject matters.
kuchiku-shopaholic.com and its services are provided “as is,” without express or implied warranty or condition of any kind, and we explicitly disclaim any warranties of merchantability, fitness for a particular purpose, quiet enjoyment or non-infringement. We do not promise or warrant that any aspect of the sites or system will work properly or that the information provided is complete or accurate or will be continuously available. kuchiku-shopaholic.com may contain links to third-party websites or resources. You acknowledge and agree that we are not responsible or liable for: (1) the availability or accuracy of such websites or resources; or (2) the content, products or services on or available from such websites or resources. Links to such websites or resources do not imply any endorsement of such websites or resources or the content, products or services available from such websites or resources. You acknowledge sole responsibility for and assume all risk arising from your use of any such websites or resources. Your correspondence with or participation in promotions of merchants or advertisers found on kuchiku-shopaholic.com, including payment and delivery of related goods or service, and any other terms, conditions, warranties or representations associated with such dealings, are solely between you and such merchant or advertiser. You agree not to hold kuchiku liable for any loss or damage of any sort incurred as the result of any such dealings or as the result of the presence of such merchants or advertisers on kuchiku-shopaholic.com. In addition, kuchiku does not endorse, warrant or guarantee the products or services of any seller or service professional.
kuchiku shall not be liable to any party for any delay or failure due to: acts of God, war, transportation difficulties, labor strikes, natural disasters, riots, telecommunications or information services infrastructure, hacking, spam, any failure of a computer, server, or software, or acts or omissions of vendors or suppliers beyond the control of kuchiku.
If any provision of this Agreement is held invalid or unenforceable by a court of competent jurisdiction, the remaining provisions of the Agreement will remain in full force and effect, and the provision affected will be construed so as to be enforceable to the maximum extent permissible by law.
Any waiver of any provision of this Agreement will be effective only if in writing and signed by kuchiku.
Your trust is paramount, If you have any concerns or inquiries, please contact us.
Registered company Address :
KUCHIKU (OPC) PRIVATE LIMITED
Flat No.419, A-block, Sterling Kodigehalli Main Road Sahakar Nagar,
Kodigehalli, Bangalore, Bangalore North, Karnataka, India, 560092.
No 60/68, 3rd A Main Road, ISRO Layout,
Akshaya Comforts Apartment, First floor, Flat No D2,
Bangalore, Karnataka, India, 560078.
